Frequently Asked Questions

Updated: April 7, 2020

Travel and Wellness

I recently traveled to another state, country or territory. Should I stay home or self-isolate?

Any student or employee returning to the U.S. from a destination with a CDC travel health notice of level 3 or higher must self-isolate for 14 days prior to returning to campus. The 14-day period starts the day of departure from the Level 3 area.

Continental Europe and the United Kingdom and Ireland have been elevated to a Level 3 (Avoid Nonessential Travel) travel designation by the U.S. Centers for Disease Control and Prevention (CDC). These countries join China, Iran, Italy and South Korea in this designation. All other countries globally have been raised to a Level 2 designation (Global COVID-19 Outbreak Notice) by the CDC.

Consistent with CDC requirements for travelers returning to the United States from Level 3 countries, La Roche is requiring a 14-day self-quarantine period for travelers before they are permitted on campus.

Students and employees who traveled to one of these countries must isolate themselves from others in their place of dwelling while monitoring for signs and symptoms of illness. Since most students will return to a home away from campus, students and their families should follow the same recommendations and advice.

Students, faculty and staff returning from all other countries, now designated as CDC Level 2, also are strongly encouraged to followw the below guidelines.

How do I self-isolate?
  • Stay home except to get medical care. Call ahead before visiting your doctor.
  • Separate yourself from other people and animals in your home.
  • Wear a facemask when you are around other people or pets.
  • Cover your mouth and nose with a tissue when you cough or sneeze. Wash your hands afterward with soap and water, or use an alcohol-based sanitizer.
  • Clean your hands often with soap and water, or with an alcohol-based sanitizer. Use soap and water preferentially if your hands are visibly dirty.
  • Avoid sharing personal household items.
  • Clean high-touch surfaces daily with a household cleaning spray or wipe.
  • Monitor your symptoms, and if they develop or worsen, call your health care provider BEFORE seeking in-person care.

What should my family members/roommates do during quarantine?

  • Help with basic needs in terms of food, medications and other personal items.
  • Stay in another room, or be separated from the patient as much as possible. Use a separate bedroom and bathroom if possible.
  • Prohibit visitors without an essential need from coming into the home.
  • Household members should care for any pets.
  • Clean your hands often with soap and water, or with an alcohol-based sanitizer. Use soap and water preferentially if your hands are visibly dirty.
  • Avoid touching eyes, nose and mouth with unwashed hands.
  • The patient and household members should wear disposable facemasks when in the same room. Throw masks away after using them.
  • Avoid sharing household items with the patient.
  • Clean high-touch surfaces with a cleaning spray or wipe.
  • Wash laundry thoroughly. Use disposable gloves while handling. Wash hands with soap and water or an alcohol-based sanitizer after removing gloves.
What are the symptoms of COVID-19?

Reported illnesses have ranged from mild symptoms to severe illness for confirmed COVID-19 cases. Symptoms may appear 2-14 days after exposure and may include fever, cough and shortness of breath.

What should I do if I feel sick?

If you spent time abroad during the past 14 days and feel sick with fever or cough, or have difficulty breathing:

  • Take your temperature.
  • Seek medical advice. Call ahead BEFORE you go to a doctor’s office or emergency room. Tell them about your recent travel and your symptoms.
  • Avoid contact with others.
  • Do not travel while sick.
  • Cover your mouth and nose with a tissue or your sleeve—not your hands—when coughing or sneezing.
  • Clean your hands often by washing them with soap and water for at least 20 seconds, or by using an alcohol-based hand sanitizer that contains at least 60%-95% alcohol immediately after coughing, sneezing or blowing your nose. Soap and water should be used if hands are visibly dirty.
  • Prevention is the best way to limit the spread of disease. If you find that you are not feeling well after returning, then please seek medical care as described. Otherwise, quarantine yourself for the specified time so that if you do become ill, the risk of spread of your illness to others is minimal.
Is the University restricting travel to other countries or locations?

We all play a part in proactively reducing the spread of COVID-19 while protecting the health and safety of our community. Therefore, at this time, we encourage all students and employees to refrain from traveling outside of Western Pennsylvania, as the number of reported cases across the country and globe changes on a daily basis.

I am an international student and currently in a Level 3 country. If I am unable to return to the U.S. due to travel restrictions, what should I do?

Contact Natasha Garrett, director of international student services, at for individual advice.


How will La Roche deliver laboratory and studio classes for majors in the sciences, performing arts, and graphic or interior design? 

All academic departments are currently determining how labs, studios and other hands-on classes will operate. There are multiple methods that exist to accommodate these types of classes, including but not limited to:

  • Computer simulations
  • Video conferencing via Zoom, Canvas’ big blue button and Skype
  • Synchronous screen sharing
  • Directed study, research, data analysis and project-based work

Online Campus Resources

Faculty members will work to ensure that the student learning experience, though different, is not diminished. We will do as much as we can to maintain the high-quality education students have come to expect.

I take classes through La Roche’s partnership with Butler County Community College. Will my classes also be held online now that La Roche is transitioning from face-to-face to virtual instruction?

La Roche classes offered at BC3 will be held online.

Will I continue to report to clinical assignments, student teaching assignments and internships?

Students should continue to report to such assignments provided that the employers’ policy allows for your continued participation and your internship supervisor/academic department chair allows it.

Currently all student teaching assignments, nursing clinical assignments, rad tech assignments, and many internships have been either suspended or moved to an alternative delivery mechanism. 

Please contact your internship supervisor or department chair if you need clarification or additional information.

La Roche will work with individual students and the host site to help mitigate issues associated with clinicals, student teaching and internships, and their early termination due to the coronavirus.

Will La Roche amend its grading policy for the spring semester?

All undergraduate students enrolled in La Roche University coursework in the Spring 2020 semester will be permitted to convert their course grades to a Pass/No credit grade at the end of the term, after course grades are posted by their faculty. Students will have until Friday, May 22, to elect those changes, otherwise the final grade will stand. More details: New Undergraduate Student Policy.

I don’t have access to a computer or Wi-Fi. Can I come to campus to use the computers or library?

Unfortunately, under Governor Wolf’s stay-at-home ordinance, the library is closed until further notice. Computer labs are available to on-campus students only.

  • HAC208 – Daily from 8 a.m. to 10 p.m.
  • MACLAB – 24-hour card access for design and film majors only
  • CADLAB – 24-hour card access for design and film majors only
Computer stations will be disinfected regularly and sanitary wipes will be available in the labs.

Will I still be able to access Student Academic Support Services? 

Yes, find more detailed information about our services by visiting Student Academic Support Services.

Is the campus bookstore open?

The bookstore is closed to foot-traffic but open Monday to Thursday from 9 a.m. to 12 p.m. to process online orders and take phone calls. You can reach the bookstore by calling 412-536-1139.

Will Commencement be canceled or postponed?

In keeping with the national and state directives about the size of group gatherings, it is obvious that we will not be able to bring our community together on May 9th to celebrate commencement. While we feel the need to postpone the commencement ceremony, we want to assure our graduating seniors, graduate students, and their families and friends that we will reschedule the ceremony as well as many of the special events that surround it, such as Baccalaureate Mass and the Graduate Awards Brunch. I know this is a huge disappointment to our graduating students who have earned the right to receive their diploma in front of family and friends. We are committed to make that happen once it is safe to do so.

University Operations

Are athletic events affected?

All 2020 spring sports seasons have been canceled for the remainder of the semester. This includes women’s bowling, men’s and women’s lacrosse, men’s golf, softball and baseball.

The NCAA has canceled spring NCAA championships.

Can I still have access to food on campus?

The Redhawk Café will be open every day with limited options for take-out only. All items will be served using deli papers and gloves. Drinks will be served from cans or bottles. We have switched to single use, disposable cutlery.    

Modified Dining Hours for the Redhawk Café: Sunday through Saturday
    • Lunch – 12-1 p.m.
    • Dinner – 4-5 p.m.
Can I still use the facilities in the Kerr Fitness & Sports Center?

The Kerr Fitness & Sports Center is currently closed. The facilities also will be cleaned and sanitized during this time.

My department/club/organization is hosting an event on campus this spring. Should I cancel it?

Yes, events on campus that involve more than 10 people should be canceled. Refrain from planning future gatherings until further notice. 

Are campus visits/tours affected at this time?

Individual campus visits and tours are being scheduled virtually. The admissions office is operating, and we encourage you to call to discuss options that work best for you: 412-536-1270.

The admissions office remains open. Prospective students may continue to work with their counselors and continue with their enrollment steps.

Will Mass still take place in Magdalen Chapel?

University Masses are suspended until further notice. Bishop David Zubik has dispensed with the Sunday Mass obligation for all in our diocese. This includes the 4 p.m. Saturday Mass at Visitation Chapel at Kearns Spirituality Center as well as the Magdalen Chapel Mass at 11:30 a.m. on Sundays.

Will the University still provide counseling and health services?

Counseling and health services are still available via phone or video. Please contact Lori Arend, director of counseling and health services, at 412-847-2506.

Health services are provided by UPMC Urgent Care in Arcadia Center on McKnight Road.  They remain open 9 a.m. to 9 p.m., seven days a week. If you are sick, call ahead to make sure Urgent Care has an available time. You must show your La Roche ID.

Which University-sponsored events are canceled/postponed at this time?

The following events have been canceled or postponed in response to the COVID-19 pandemic.

  • ACT 48 Workshop – Wednesday, March 18
  • Men’s lacrosse game – Wednesday, March 18
  • Climbing Mount Everest Presentation – Friday, March 20
  • Men’s lacrosse, baseball and softball games – Saturday, March 21
  • FAFSA Completion Workshop – Saturday, March 21
  • Accepted Student Brunch – Saturday, March 24
  • PERC Education Job Fair – Wednesday, March 25
  • Introduction to Cartooning Workshop – Friday April, 3
  • Easter Bunny Brunch – Sunday, April 5
  • Professional Mixer and Etiquette Dinner – Tuesday, April 7
  • Ribbon Cutting Ceremony for the Anthony J. Battaglia Clinical Simulation Center – Friday, April 17
  • Open House – Saturday, April 18 (Rescheduled for July 11)
  • Alumni Homecoming/Distinguished Alumni Circle Induction – Saturday, April 25
  • HRM Professional Development Series Workshops – Mondays, April 6 and April 20
  • All Commencement Events – Friday, May 8 and Saturday, May 9

    Residence Halls

    What happens to my spring semester room and board fees? Will I receive a refund? 

    With the move to online classes and closure of the residence halls, many students will not be living on campus. The university’s intention is to credit your account appropriately to reflect this change. These calculations are not straightforward. Room and board expense is already partially included in your resident student scholarship, meaning you already do not pay the full amount of the actual charge. Continuing resident students who vacate the residence halls by March 27th should expect to receive a prorated credit on their student accounts. For those who received financial aid, it is not yet clear whether credits for room and board will affect financial aid eligibility. Institutions are currently being encouraged to wait for further guidance from the Department of Education before making any changes to aid eligibility based on cost of attendance. We request students’ patience as Student Accounts and the Office of Financial Aid work to process and communicate the impact of prorated reimbursements on students’ aid packages. Graduating seniors: once this financial aid analysis is completed, if you are due a refund, we will send one to you.

    I’m unable to travel home, I don’t have Internet access or a computer at home or La Roche is my permanent residence. Where can I stay during this time?

    The University will accommodate you with housing, and dining services will be available. Please contact the Office of Residence Life: or 412-536-1195.

    Now that the spring semester is moving online, do I need to move out of my room? 

    Originally, students had until Friday, March 27th to move out of their rooms. However, due to Governor Wolf’s stay-at-home ordinance, move out has been suspended after 8 p.m. on March 23rd. Students who have not moved out by 8 p.m. on March 23rd cannot return to campus and must wait for additional information as to when the move out process may continue. If you have questions, please contact the Office of Residence Life: or 412-536-1195.

    If I need to self-isolate but can’t return home, what should I do?

    Please contact the Residence Life office at 412-536-1195, and they may be able to assist you with off-campus arrangements.

    Will the University hold or forward mail?

    Effective immediately, you must change your delivery address for packages you order online; you no longer can use the University’s address. You will need to pick up mail from your student mailbox or the Mail Center by March 23 at 8 p.m., the time Governor Wolf’s stay-at-home ordinance goes into effect. The University will hold mail upon request. La Roche can forward mail if the mail piece has a tag line on it for us to do so. We will try to return to sender if there is an address to do so. For questions about individual packages or to make specific requests, please call the Mail Center at 412-536-1149 between 10 a.m. and 2 p.m.

    Federal Work Study

    I have a work-study position on campus. Am I allowed to return to campus for work? Will I still be paid?

    We encourage students to stay away from campus as much as possible. Currently there are no on-campus work study positions needed. We are working with the federal government to make every effort to ensure you will be compensated for the hours you were scheduled to work the remainder of the semester. More information will be forthcoming.