Residence Hall Wireless Internet and Television Services
La Roche University has partnered with Comcast Xfinity to provide managed wireless internet and video streaming services within all residence halls, for all residential students on campus. Each residence hall room has a wireless access point which will provide speeds of 200Mbps up and down on up to 5 devices per student, per room.
La Roche also offers cable television services through an IPTV streaming service, Xfinity Stream. To take advantage of the video streaming services, resident students must use the same credentials they use to access the WiFi for their video. Simply download the Xfinity Stream App on a mobile device, Roku, Firestick, or Chromecast and enter your Xfinity username and password. In some cases smart televisions such as Samsung and LG have the application available for download directly onto newer televisions.
Students also can link their account to receive free Peacock Premium streaming service. In addition residents will have access to millions of Xfinity hotspots across the country throughout the duration of their time living on campus.
Each residential student will be inputted into the Xfinity system upon arrival to campus for the academic year. Once inputted into the system, students will be provided with their own individual Service Set IDentifer (SSID) within their specific residence hall room assignment. To receive this SSID information, students will need to check their La Roche email for a Welcome Email sent directly by Xfinity.
Once you receive the Welcome Email, click “Get Started”
- Do this while in your room so you can connect to your SSID
- Follow the sign-up instructions
Once signup is completed, a secondary email will arrive containing your Username and Password, identifying:
- Your room SSID to connect to, username, and password
- The Guest Network
- The Roaming Network and Password
- A place to connect if you want to add a device such as a printer, gaming system, television, etc.
Available WiFi Networks:
These networks are available only in the residence halls and cannot be accessed from outside the buildings. There are three different SSID’s that you can connect to:
Room # SSID – (ex. Bold – 123) – This is a unique WiFi SSID associated with each room. Each resident of the room will have an individual SSID. Students can add devices such as tablets, printers, and televisions to this network. Instructions to add devices is provided in the welcome email sent by Xfinity. The bandwidth speed is 200Mbps both up and down.
La Roche University WiFi – This is a roaming SSID that will allow you to remain connected as you walk throughout the residence halls. It is not available outside the residence hall building. There is one universal password used to connect to this network which is provided in the welcome email - luwifi2021
La Roche Guest – This is free internet for non-resident guests to use. The bandwidth speed is 100Mbps both up and down.
Frequently Asked Questions
How Many Devices can I have on my SSID account?
Each resident student can have up to 5 devices connected to their individual SSID account at once.
Is local cable television provided?
Yes – Each resident student will have access to the Xfinity Stream App which provides access to local and national cable channels. Simply download the App on a mobile device, Roku, Firestick, or Chromecast and connect using your Xfinity username and password.
Can I use Xfinity Stream on my AppleTV?
No, Xfinity Stream is not currently supported on AppleTV. However, Roku, Firestick, Chromecast, and newer Smart Samsung and LG Smart TVs are compatible.
Can I plug an Ethernet wire into the Access Point on the wall?
Yes, there are multiple Ethernet ports available on the Access Point on the wall. Students must provide their own Ethernet cords.
Should I bring my own wireless router?
No! La Roche prohibits the use of outside routers. All residence hall rooms come equipped with wireless access points that provide premium wireless internet speeds of 200Mbps up and down. Additional routers may disrupt service for other rooms and students.
Does Xfinity have a mobile App?
Yes, download the free Xfinity App in your mobile applications store. This app will help you with device management, support, and more!
What if I can’t connect to the wireless service?
Here are some steps you can take prior to calling into Support
- Make sure the cookies setting is enabled on your browser. It is common for MAC/IOS (Safari) to disable them as a security feature on updates.
- Clear your device’s cookies/ cache and restart your browser by:
- Internet Explorer: Press Ctrl+Shift+Delete
- Google Chrome: Press Ctrl+Shift+Delete and click Clear Browsing Data.
- Mozilla Firefox: Press Ctrl+Shift+Delete.
- Safari (Mac OS): Press Cmd+Option+E.
- Forget the network and or disconnect from the Room SSID. Confirm that you can connect successfully to the roaming and guest networks.
If you still cannot connect, Contact Xfinity Support, by calling: 1-855-638-2855
- Identify you are a La Roche University Managed WiFi Student. If agent cannot find La Roche try spelling it with the space between the La and R.
Note: Have your room number available and the SSID you are trying to connect to identified. This should be your residence hall name, floor, and room # (ex. Bold 2 – 232), as well as the cellphone number you used when completing your signup process (i.e. your cellphone).
If agent asks about video – La Roche receives IPTV Video Service over Managed WiFi. Agents may ask if it is Xfinity on Campus Video, which it is NOT.
Who can I escalate unresolved tickets or issues to?
For additional assistance, contact the Office of Housing and Residence Life at (412-536-1195 or via email at email@example.com
What if I want to upgrade my internet bandwidth or video services?
Each student can do this on their own by calling in to 1-855-638-2855